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Legal Notice


iA Financial Group is composed of Industrial Alliance Insurance and Financial Services Inc. and its subsidiaries (“we/us”). Together, we are committed to protecting our clients’, employees’ and representatives’ (“you/your”) privacy, and to ensuring the confidentiality of the personal information provided to us in the course of our business.

Our Privacy Policy sets out our standards for collecting, using, disclosing and storing your personal information. Our Privacy Policy also explains how we safeguard your personal information and your right to access that information.


Personal Information is any information about an individual that identifies him or her, such as financial, lifestyle or health information, but not their name, or business title, address, telephone and email.

Personal information has to be protected regardless of its characteristics or its form, whether written, graphic, audio, visual, computerized or any other form.


Collecting information about you is necessary in order for us to provide you with high quality services. The nature and sensitivity of the information we collect about you varies according to the services we provide you and to legal requirements imposed on us (such as information required for tax purposes).

The purposes for which we collect personal information about you are identified at or before the time of collection. For example, information may be collected while submitting an application, opening an account, or submitting a claim.

Purposes for collecting information generally include providing products or services requested, confirming your identity, protecting against fraud, or dealing with matters concerning the relationship between us.


When we obtain personal information from you, we initially require your consent to collect, use or disclose the information for the purposes specified.  We will obtain your consent for any additional use, disclosure or collection, or if the purpose is changed.

We generally seek your express written consent in order to collect, use or disclose personal information.  Where appropriate, we may accept your verbal consent. Occasionally, we may imply consent where we can infer consent from your action or inaction.

Consent must be given by you or your authorized representative such as a legal guardian or a person having a power of attorney.

You may withdraw your consent at any time, subject to legal or contractual restrictions. We will inform you of the consequences of such withdrawal, including the possibility that we may not be able to provide a product or process a request. If you choose to withdraw your consent, we will record the decision in our file.

In limited circumstances, we may collect, use or disclose personal information without your knowledge and consent. This occurs when legal, medical, or security reasons may make it impossible or impractical to seek consent, or when information is being collected for the investigation of a potential breach of contract, the prevention or detection of fraud, or for law enforcement purposes.


We only collect the personal information we need directly from you or from a third party where you allow us to collect the information.  We cannot use your personal information for other purposes without your consent or disclose your personal information to anyone except with your consent.

We may however collect, use or disclose your personal information without your consent as permitted or required by law.

We limit the collection, use and disclosure of your personal information to the purposes we have identified to you. Your personal information is only accessible to certain authorized persons, and only to the extent necessary to perform their duties.

We will occasionally share your personal information with service providers or agents to ensure the proper administration of products, or to provide you with the services you require.  In certain circumstances, we may use service providers outside Canada, including the United States. We are responsible for the service provider’s compliance with privacy legislation, and will ensure that the level of protection of personal information is comparable to that provided by us.

You have the right to know, on request, to whom the information was disclosed. Only in rare instances are we prevented by law from making such disclosure. We maintain accurate records, recording to whom we disclose personal information and in what circumstances it was disclosed.


We may establish a list of clients (names, addresses and telephone numbers) and share this list with companies within iA Financial Group. You may request that your name be removed from such a list by writing to the Privacy Officer at the address provided below.

With your consent, we may also share your personal information with companies within iA Financial Group in order to know you better, better meet your needs and offer the best possible service and client experience. If you do not want to receive such offers for products and services, you may choose not to provide your consent.

We do not sell your personal information to third parties.


We make every possible effort to ensure that your personal information is as accurate and complete as necessary for the purposes it is collected, used, or disclosed.


We only retain your personal information for as long as needed for the purposes that it was collected. We must destroy this information in accordance with the law and our file retention guidelines. When we destroy your personal information, we make sure that confidentiality is secured and that no unauthorized person can access the information during the destruction process.


We are responsible for your personal information in our possession or control, including information that may be transferred by us to third parties for processing.  We require such third parties to keep personal information under strict standards of privacy and protection.

We adhere to legislated and self-imposed rules, aimed to safeguard your privacy. Our Privacy Officer is responsible for the oversight of this Privacy Policy and processes and procedures that we have to protect your personal information. Additional rules are established in a code of conduct, market conduct standards as well as insurance industry guidelines and applicable law.

Our staff is trained on these processes and procedures and is provided with information about privacy laws.


We have implemented and continue to implement rigorous safeguards so that your personal information remains strictly confidential and is protected against loss or theft, as well as unauthorized use, disclosure, access, copying, or modification.

Protection methods include organizational measures such as requiring security clearances and limiting access to a “need-to-know'' basis, physical measures (e.g. building access cards for employees, visitor registration and identification cards, off-site backups and archiving), and technological measures such as the use of passwords and encryption (e.g. the use of firewalls and routinely changing passwords).


You have the right to be informed whether we hold personal information about you and to see that information. You also have the right to enquire as to how we collected your information, how we used it and to whom it may have been disclosed.

This information will be provided to you within a reasonable time from the date we receive your written request. We may charge a reasonable fee for processing your request.

In certain limited and specific circumstances, we may refuse to provide to you the requested information. Exceptions to your access right can include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, information that has been obtained in the course of an investigation of a potential breach of contract or fraud, information that is prohibitively costly to provide, and information that is subject to litigation or other privilege.

In cases where we hold medical information about you, we may refuse to provide you with direct access to this information and may instead request that a health care professional be designated to provide the information to you.

You may challenge the accuracy and completeness of your personal information. We will respond to an amendment request within a reasonable time.

Any request for access to information or request for an amendment may be sent to the following address:

Privacy Officer
The Excellence Life Insurance Company
1611, Cremazie blvd. East, Suite 900
Montreal (Québec) H2M 2P2
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Our employees and representatives are trained to respond to questions or concerns about your personal information. Should you be unsatisfied with our employee's or representative’s response, you may contact the Privacy Officer at the address mentioned above.   In addition, any complaint concerning the protection of personal information should be addressed to the Privacy Officer.


This Policy shall be reviewed every three years. It shall also be reviewed whenever there are substantive changes to legislative or regulatory requirements.

Legal notice

Conditions of Use

This legal notice governs the use of The Excellence Life Insurance Company (The Excellence hereinafter) website. Please read it carefully before consulting the other pages of our site. By accessing the site, you agree to accept the conditions outlined in this notice.

a) Content

The purpose of the The Excellence website is to provide you with information on the company, as well as its products and services. All products and services mentioned on this site are subject to the terms and conditions of the contracts and policies applicable thereto and may be changed without notice.

The Company’s products and services are offered only in Canada and only to Canadian residents, and certain products and services may not be available in all regions of Canada. Moreover, nothing on this site constitutes an offer to buy or sell the products and services of The Excellence; nor is anything on this site intended to promote such products and services in other territories.

b) Reliability of Information

The Excellence makes an effort to provide information that is as reliable as possible on its site. However, the Company cannot guarantee that such information will be accurate, complete and current at all times. The information and data contained on its site are presented for information purposes only and are not intended to take the place of legal or financial advice. The Excellence reserves the right to modify such information and data at any time without notice.

In the event of a discrepancy between the information published on this site and that contained in a contract, the information in the contract shall prevail.

c) Other Sites

The Excellence and other members of the Industrial Alliance group do not endorse or approve the content of other websites that can be accessed by hypertext links from this site.

d) Copyright and Trademarks

The content of this site is protected by the copyright laws in effect in Canada and other countries if applicable. Copying, reproducing, publishing or distributing any of the information found in this site, in whole or in part, is strictly forbidden. Visitors to this site shall be entitled to copy, print or download information for their own non-commercial personal use. They must acknowledge the source and ensure that the said information has not been modified in any way.

The prior written authorization of The Excellence is required for any other use, failing which the Company shall take the appropriate legal action. To request such authorization or for any other information in this regard, please contact us by mail or email, as follows:

Internet Officer
The Excellence Life Insurance Company

1611 Crémazie Blvd. East, Suite 900
Montreal, Quebec H2M 2P2
Telephone: 514 327-0020, extension 3230
Toll-free: 1 800 465-5818
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The Excellence and other members of the Industrial Alliance group own the trademarks used on or in connection with the goods and services which they provide, whether they be in the form of names, graphs, logos, icons, designs, words, titles or phrases. These trademarks are protected by the Canadian trademark laws.

e) No Liability

The Excellence and other members of the Industrial Alliance group, as well as their directors, officers, employees, and representatives, shall not be liable, in any manner whatsoever, for any losses or damages that may arise directly or indirectly from the use of this site, including special or consecutive damages and third-party damages.

More specifically, but without limiting the generality of the foregoing, The Excellence and other members of the Industrial Alliance group, as well as their directors, officers, employees, and representatives, shall not be liable for any damages that may arise from acts or deeds performed on the strength of the information contained on this site or for any damages suffered as a result of the disclosure of personal or confidential information that is transmitted to them via the Internet.

In addition, The Excellence and other members of the Industrial Alliance group, as well as their directors, officers, employees, and representatives, shall not be held liable for any damages that may arise from the unauthorized reproduction or use of the information contained on this site.

f) Transactions

The Excellence places the highest priority on the security of information transmitted and transactions carried out by way of this site. The conditions of use described in this legal notice govern all transactions carried out, including contest participation. In carrying out transactions by way of this site, you acknowledge having accepted the conditions set out in this notice.

The obtainment of a product or service may be subject to certain conditions. The transmission of a request is therefore subject to the approval of The Excellence.

g) Modification of Terms and Conditions of Use

The Excellence reserves the right to modify at any time the terms and conditions of use applicable to transactions requested by way of this site.