Getting in Touch with Us
By mail
The Excellence Life Insurance Company
5055 Métropolitain Blvd. East, Suite 202
Montreal, Quebec
H1R 1Z7
By email
Need to contact one of our departments? Just email your inquiry to one of the following addresses for an answer to your questions.
Customer Service Department: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Administrative changes (address, etc.)
- Claim inquiries
- File follow-up
Representative Service Department: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Commission payment
- Portfolio transfers
- Licences
- Renewals
- Requests for in-force business reports
Underwriting Department: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Requests to review an underwriting decision
- Validation of medical information
Marketing Department: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Requests for applications
- Requests for brochures
- Requests for forms
By phone
Telephone: 514 327-0020
Toll-free: 1 800 465-5818
By fax
Fax: 514 327-6242
Toll-free: 1 877 553-6242
Travel Assistance Service
In the event of a medical emergency, the insured travelling outside his province of residence or his representative must contact Excellence Travel Assistance Service at one of the following telephone numbers before receiving any medical treatment or as soon as reasonably possible.
By phone
In Canada or in the U.S.A. call (no charge): 1 877 875-3161
Elsewhere in world call collect: 514 875-3161
By fax
Fax: 514 875-7729